Refund policy

Refund Policy

Thank you for shopping with us. Please read our Refund Policy carefully before placing your order.

Returns

All sales are final. We do not accept returns, exchanges, or refunds for reasons including, but not limited to, change of mind, incorrect size selection, color preference, or any other personal preference.

Please review your order carefully before completing your purchase. If you have any questions before ordering, you can contact us at Wearlox@hotmail.com.

Damages and Issues

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or different from the item you ordered, contact us immediately at Wearlox@hotmail.com.

To process your claim, please provide:

  • Your order number.

  • Clear photos or videos showing the defect, damage, or incorrect item.

  • A brief description of the issue.

After reviewing your claim, if we confirm that the product is defective, damaged, or the wrong item was sent, we will issue a full refund to your original payment method.

Non-Returnable Items

Since all sales are final, all items are non-returnable unless they are confirmed to be defective, damaged, or incorrect upon delivery.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect item, please contact us so we can review your claim and, if approved, issue a full refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including the right to cancel or return your order within 14 days where required by law. These statutory rights are not affected by this policy.

Refunds

Refunds are not permitted for items that are delivered as ordered and in good condition.

A full refund will only be issued if we determine that:

  • The item is defective.

  • The item was damaged during transit.

  • You received the wrong item.

If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If you have any questions regarding this policy, please contact us at Wearlox@hotmail.com.